Support Services
Spinacia Tech offers robust, multi-tier, end-to-end support services, focus on driving customer satisfaction through delivering value. Get a Free Consultation from our support expert now.
Technical Support Services
Our Technical Support teams support, maintain, and enhance your product or platform to augment the end customer experience that is critical for your business. As an experienced Technical Support partner, we will work with you to establish well-defined process strategies that support your business objectives. Our stringent quality monitoring process and effective optimization models ensure predictable service levels and cost advantage.
Our capabilities include
Application support
- Performance management
- Application monitoring
- Application maintenance
- Change management
- Configuration management
- Application deployment
- Performance tuning
Product support
- Performance management
- User and feature support
- Product usability training or demo
- Deployment
Technical helpdesk
- Technical service desk support
- User training and assistance
ETL support
- Data migration
- Review, verification, and validation of data
- QA of data displayed on the application
- Data transformation (in various formats)
ITeS & BPO Services
When you entrust your business process to us, our teams take every customer contact promptly and accurately, enriching customer satisfaction. For your ITeS & business processes, we tailor solutions to ebb and flow seamlessly as your needs adjust in volume or scope. Over time, we will partner with you in optimizing processes and cost, incrementing value to your business.
Our capabilities include
Data management and processing
- Order management and transaction processing
- Data and content management (website and portals)
- Harvesting, matching, auditing, and cleansing tasks
- Research, analysis, and reporting services
- Search engine optimization and marketing
- Social media monitoring
Contact center services
- Inbound and outbound call center services
- Chat and email support
- Helpdesk support
- Survey and lead generation
- Sales and promotions
- Billing and collections
State-of-the-art Voice infrastructure solution
Spinacia Tech is equipped with Neox Dial Centre solution that helps operate, manage, and optimize call center operations. This suite can be tailored to meet your call, chat, and email support requirements. It also offers skill-based and role-based routing, auto call distribution, call flow management, quality management, and custom reporting, among others.
Remote Infrastructure Management (RIM) Services
Maintaining a strong infrastructure team may be challenging when your focus is on delivering new business value— responding to changes, both technological and regulatory; and managing operational costs. Our Remote Infrastructure Management teams work round the clock to maintain your IT infrastructure. Our Network Operations Teams (NOTs) proactively monitor and maintain your systems and servers, ensuring high service uptimes. We provide a spectrum of solutions based on your changing needs, delivering the right service levels for your business.
Our capabilities include
Enterprise systems management
- Server management
- Database management
- Middleware management
- Cloud operations management
- Storage management
Network management
- Network operations center
- LAN/WAN management
- Bandwidth management
- VPN services
Consulting services
- Tools customization
- Virtualization
- Process consulting
- Migration
- Integration
End-user computing
- Messaging and collaboration support
- Service desk management
- Web portal support
Gamut of RIM services
Infranetic
Accelerate business transformation with next-gen managed services
With continued technology advancements and evolving customer needs, enterprises are stretching their boundaries to drive positive business outcomes. And while they focus on seizing opportunities to scale business, they want a trusted service provider who will empower them with IT innovation and deliver a seamless customer experience.
Spinacia Tech Infranetic powered by ServiceNow furthers your entire Customer Service Management and IT functions to elevate customer satisfaction levels and build a robust infrastructure support model. We ensure the high availability of your infrastructure and meet stringent business SLAs through automated digital workflows and processes.
Whether it is resolving IT incidents or fulfilling customer service requests, we streamline your service delivery with proactive and efficient operations. By offering a consumption-based model of pay as you go, we enable you to focus on your core business and maximize returns from your IT investment with year-on-year cost optimization.
Armed with a team of ServiceNow-certified experts with diverse industry expertise, we cater to your unique business requirements with our combined capabilities, boosting your organization’s competitiveness and time to revenue.